FAQ's

📩 How can I contact MustiZone?

You can email us at contact@mustizone.com — our support team will be happy to assist you!

🌍 Do you ship worldwide?

We currently only ship to the countries: United States, Germany, Australia, United Kingdom, France, Netherlands, Spain, Italy, and Canada. We plan to expand to more regions in the future — stay tuned! If you'd like us to ship to your country, feel free to reach out to our support team. We'd love to hear from you!

🚚 Where do you ship from?

We ship orders directly from our international warehouses located in different parts of the world, depending on product availability and destination. This approach allows us to offer faster and more efficient delivery across the countries we currently serve, while also helping us keep prices low and maintain the quality you expect from MustiZone.

🛑 Can I change or cancel my order?

Orders can be changed or canceled within 12 hours after being placed. After this period, changes are no longer possible. However, once delivered, your order can still be returned for a full refund.

💳 What payment methods do you accept?

We accept all major payment methods including VISA, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, UnionPay and more. We also accept secure cryptocurrency payments via Crypto.com Pay, including Bitcoin, Ethereum, USDC, Litecoin, and Dogecoin.

⏱ When will my order be processed?

All orders are processed on business days, Monday through Friday, within 1–3 working days after purchase. Please note that we do not operate on weekends. During peak seasons, holidays, or promotional events, order processing times may be slightly longer. We always aim to get your order out as quickly as possible!

📦 How long will it take to receive my order?

Shipping times may vary depending on your location, but most orders are delivered within 5 to 15 business days. We work with reliable international carriers to ensure your package arrives safely and as quickly as possible.

❌ What if I don't receive my order?

If your order hasn’t arrived within 30 business days from the shipping date, you will automatically qualify for a full refund. We stand by our delivery promise and want to make sure you always shop with confidence at MustiZone.

💸 Will I be charged customs, VAT or any additional taxes?

No, you won’t be charged anything extra after placing your order. We take care of all customs duties, VAT, import taxes, and any other potential fees on your behalf — so you can enjoy a stress-free shopping experience. What you see at checkout is the final price you pay — no surprises, no hidden fees, guaranteed. MustiZone is committed to providing a transparent and worry-free experience for every customer.

↩️ How do I return an item?

At MustiZone, we don’t disappear after the sale — we stand firmly behind every product we offer. If you’re not completely satisfied or need assistance, simply reach out to us at contact@mustizone.com and our dedicated support team will guide you through the return process. Your peace of mind matters to us, and we’re always here to help — before and after your purchase.

🚫 What if the item I received is defective, incorrect or damaged?

If you received an item that is damaged, incorrect, or missing from your order, don’t worry — we’ve got you covered. Just email us at contact@mustizone.com with your order number and clear photos of the item. Once we review your case, we’ll offer you a solution based on your preference — whether that’s a full refund or a replacement sent to you at no extra cost. We’re committed to making things right, and ensuring your MustiZone experience is nothing short of excellent.

💵 When will I receive my refund?

Once we receive and inspect your returned item, we’ll initiate your refund within 7–10 business days. Refunds are always issued to your original payment method — whether that's a credit/debit card, wallet, or crypto. Depending on your bank or card provider, it may take a few additional days for the funds to appear on your statement. If you haven’t seen your refund after 10 business days, feel free to contact both your payment provider and our support team — we’re always here to assist you. At MustiZone, we believe in fair and transparent service, and we’ll make sure your refund is handled smoothly and without delay.